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Posts Tagged ‘Web Design and Usability’

A Social Media Don’t

Tuesday, August 25th, 2009

Shawna Vercher, CEO of VTi-Web, discusses the importance of a well made webpage and what it takes to truly benefit from social media marketing.

Shawna Vercher - VTi-WebI recently read an article entitled “Is Social Media a Fad?” or something similar.  The author seemed to feel as if the answer was up for debate, but that definitely his new website (insert his not-so-subtle self-promotion here) was part of the glue that might hold this delicate web marketing fabric together.

The effectiveness of self-promotion as part of an article syndication strategy is questionable, but this particular article appeared on a national online publication and probably received about a million views.  Out of those million views, I’m sure that more than a few did take the bait and click on this gentleman’s website.  And therein lies the problem. 

The website was broken.

Words appeared, graphics appeared, but not much else worked.  I tried to sign up for the free trial, but the form’s “Submit” button was broken.  I tried to learn more, but that button led nowhere.  I went to the page that was supposed to show me more about their services and it said, “Comming Soon.”  I wish I could say that typo was mine.

Social media is a fantastic way to promote a product, enhance your brand, manage customer service…the list goes on and on.  But it does not work in a vacuum.  It is a not a magic bullet.  What’s more, its audience (all of us) is a bit unforgiving.  Use social media wisely and you’ve got an effective and measurable marketing tool.  Use it poorly and you have collateral damage that can cripple web sales.

The social media phenomenon should not cause businesses to abandon the “tried and true”.  Not only does it take time to be effective, but there are other tools in the toolbox (so to speak) that may be better at actually closing a sale or retaining a client.  If you find that your organization is embracing these media in a race to keep up with the proverbial Jones’ then take the time to see what path you need to travel to reach the ultimate finish line – better profitability being a common goal for most businesses.  In other words, map out exactly how social media will ultimately lead to customer acquisition or customer retention.

Now here’s my not-so-subtle self-promotion: In order to truly capitalize on the benefits of social media, consider hiring a social media strategist.  Not a techie that serves as a walking instruction manual on how to set up a Facebook page, not a marketing firm that rushed to tack on these services, but someone that actually specializes in converting social media into dollars.  A good strategist will settle for nothing less.

Shawna Vercher is the CEO of VTi-Web, a national speaker and a social media strategist.  Look for other social media stumbling blocks in her book, Web 2.No, in bookstores this fall or learn more about her firm at www.vti-web.com.

Double Sales Without Increasing Costs/A Conversion Rate Tip From RSS Ray

Tuesday, April 22nd, 2008

Doubling ANYTHING is a big deal, especially in tough competitive situations or tough economic times.

Most of us would be quite happy with a 15% increase in sales, let alone a 100% increase (which is what a doubling of sales would amount to).

So in these tough economic times and with the difficulty in doubling almost anything, why do I believe you can DOUBLE your website sales in less than a year?

Why do I make the bold statement that a DOUBLING OF WEBSITE SALES is possible for 99.999% of all businesses? Have I lost it on this one?

The reality is that the vast majority of websites today convert visitors into their desired business actions about 1% of the time. Of every 100 people that come to a website looking for something, on average 99 of them leave, unhappy, unfulfilled, and still looking for a solution to their need or problem.

Now I am sure you realize that means your website is causing you to miss 99% of your opportunity. I’m confident that you understand that it means that you are failing 99% of the time.

Is there anything you allow in your business to fail 99% of the time?

The key to doubling your sales lies in reducing your failure rate by 1%.

Instead of failing 99 times out of 100, simply fail 98 times.

When you reduce your website failure rate by 1%, you are increasing sales and profits 100%!!! And you are doing all of this without incurring new costs or additional expenses.

Many of us view growing our business as requiring new products, services, ad campaigns, etc. The reality however is quite different.

Focus on failing less. A simple 1% reduction in your failure rate will have profound impacts on your bottom line.

Online Marketing with RSS Ray brings you world class experts with advice on reducing your website conversion failure rates. We have put all past podcast versions of the show into categories. Two areas that will help you most are conversion rate podcasts and web usability podcasts.

Top 3 Methods to Increase User Engagement on your Web 2.0 Microsite

Wednesday, December 5th, 2007

This week’s guest, Thanh Nuygen, wrote an interesting article about some ways to increase user engagement on your website. See her article below:

More and more companies are creating social networking or Web 2.0 Microsites in hopes of gathering a large scale distribution channel to highly engage users or increase brand awareness. What sets your social network out from the rest and what will keep it alive? If you’ve done everything from allowing users to comment, rate, review, and email each other articles within your website, what other methods can you employ to get those users back to your website?

To add to your collection of user engagement strategy, here are the top 3 methods to get users back onto your website:

1) Create a question of the week. Whether your social network revolves around baseball players, musicians, writers, or activists, there is always something to talk about. Users love sharing their opinions and being heard. Sometimes, they just need a little inspiration to spark their creative juices. Posing a question to be answered will surely generate a lot of talk within your social network.

2) Have a rewards system. Many theories of engagement revolve around game theory. Why is it that video games are so engaging aside from the immersive experience? It’s because users are constantly working toward something and they are handsomely rewarded along the way as well as at the end. Therefore, your social network should have a short term and long term reward system.

Examples of Short Term rewards systems:
•Fill out this survey and get 10% off your next order
•Buy this featured book and receive a 25$ off coupon
•Fill out your profile and receive 25 points

Examples of Long Term rewards systems:
•Create a list of rewards that can be obtained once a user has gathered a certain amount of points (i.e. 100 points get a pen, 200 points get a T-Shirt, etc.)
•Statuses / Class systems. If your social network has a discussion forum, let users who are active obtain levels of badges depending on how active they are (i.e. trainee, patrolman, captain, sergeant, etc.). This will give them bragging rights as well as credibility within your community.

3) Create a community leader. This leader is not an admin. This is an avid user who truly wants to help the community out. This user could be part of the admin team but they actively participate in the forums, the first to comment on user generated content, comments on user’s profiles, and sends personal messages to users within your community. If a user hasn’t revisited the community in a while, this community leader could send a message saying something to the effect of: “Hey! I read your comment about the movie, Toy Story. It isn’t just a movie for kids, but definitely for adults as well. How many times have you seen the movie?”

These tactics should help you boost the return visitors to your website. We’ve seen these work with a couple of our clients with a return visitor increase of 12% – 30%. If you’ve employed any of these strategies, please comment about them. I would love to hear individual accounts of success (or not).

By Thanh Nguyen, Usability Manager, BusinessOnLine
BusinessOnLine is a Search Engine Optimization and Usability Consulting Firm located in sunny San Diego, CA. They specialize in creating user driven websites, website strategy, social search, and many other online marketing services. For more information, visit them at http://www.businessol.com/.

Tips to Maximize Your Company’s Website Usability

Tuesday, December 4th, 2007

Should you be concerned about your company’s website usability? Absolutely. Join RSS Ray as he speaks with BusinessOnLine’s Thanh Nguyen. Thanh is an HFI (Human Factors International – the usability standards governing body) certified expert in the field of human-computer interaction. She not only has advanced knowledge of usability best practices, she also specializes in SEO. This combination makes her an expert with website usability design tips that can make your company’s website hum with activity and grow your bottom line.

Listen live this Wednesday 1pm Eastern/10 Pacific on wsRadio.com

SEMA Drawing Winners Announced

Thursday, November 1st, 2007

RSS Ray had an opportunity to speak recently at The 2007 SEMA Show. He presented a very well received and timely topic, “10 Things You Can Do Today to Improve Your Website Results Tomorrow”

We’re pleased to announce the winners of the Complete Website Review and Analysis drawing from RSS Ray’s Presentation:

Bob Hoefler
Alemite
www.alemite.com

and

Eve Zafiropoulo
Cap World
www.CapWorld.com

2007 SEMA Show – 10 Things You Can Do Today to Improve Your Website Results Tomorrow

Wednesday, October 31st, 2007

October 30, 2007 – Brian Offenberger, our very own RSS Ray, spoke at the 2007 SEMA Show on the 10 Things You Can Do Today to Improve Your Website Results Tomorrow. Find the Power Point Presentation here to start using these tips today!

Remote Broadcast with RSS Ray at Online Market World

Wednesday, October 10th, 2007

On Friday October 5th, RSS Ray broadcast live from Online Market World in San Francisco. During his live broadcast he interviewed five people over eight segments about a variety of topics. Get the remote broadcast in podcast form at wsRadio.

Segments 1, 2 & 3 – “Web Design From a Usability Perspective”
Rich Julius, Partner, Crimson Consulting Group

Segments 4 and 5 – “Web Analytics: Ask The Right Question to Get The Right Answers”
Michael Stebbins, Founder and CEO, Market Motive

Segment 6 – “International Online Payment Collection Systems”
Rich Brower, Business Development Manager, Global Collect

Segment 7 – “Social Media Marketing Practices Overview”
Jason Billingsley, Founder, Elastic Path

Segment 8 – “Maximizing User Experience on Your Website”
Evan Gerber, Senior Consultant, Molecular

Search Marketing for Online Retailers

Tuesday, July 31st, 2007

Alan Rimm-KaufmanWould you like to learn more about search marketing and how it can help your business? Alan Rimm-Kaufman, CEO of The Rimm-Kaufman Group, will be giving you powerful insight on how online retailers drive profitable sales to their websites, call centers, and stores using paid search and paid inclusion. Other topics that will be discussed are website usability, site conversion, and natural search engine optimization.

Listen to this weeks show on Online Marketing with RSS Ray 10am Pacific/1pm Eastern.

X Change Conference

Tuesday, July 24th, 2007

SemphonicOur good friend Phil Kemelor has joined Semphonic as the VP of Strategic Consulting Services. He has informed us that Semphonic will be holding a conference called X Change in Napa Valley California September 20-21, 2007.

The conference is unique in that it’s built around small group discussions between participants and subject matter experts. It’s meant for savvy web analysts and managers who want to dig deeper, consider new approaches and learn how to do more sophisticated analysis.

If you’d like to attend the conference, a VIP discount of 15% on registration has been offered to our readers and listeners. All you need to do is enter the code, XCVIP, when you register here.

Successful eCommerce Marketing Strategies for the Automotive Industry

Monday, June 18th, 2007

Dealer Week LogoIf you are an online auto retailer, you know there are many challenges to being successful. This week with Online Marketing with RSS Ray, we have the founders of Dealerweek.com, Brian Santor and Jeff Frimmersdorf. Together they have trained over 8,000+ Automotive Dealers on how to use eBay Motors and increase sales and revenue.

Dealerweek.com online publications, educational efforts and product reviews are for dealers to learn from each other, share best practices, conduct product reviews and most of all enabling the dealer to make a better decision specifically focusing on the challenges of succeeding in today’s online environment.

Find out what you need to know to succeed in the online auto marketplace this week on Online Marketing with RSS Ray 1pm Eastern/10am Pacific.

Online Storefront, Interface with Rich Text, Video and Animation

Tuesday, May 29th, 2007

Joe ChungOur guest this week is Joe Chung, Co-founder and CEO of Allurent. Allurent produces ecommerce products that are transforming the online shopping experience.

Are you an eRetailer? Do you want repeat customers due to having a great shopping experience with your company? Allurent’s products make an online retailing experience that can fully exploit the rich audio, video, animation, and user interface capabilities of modern personal computing. Imagine an online storefront that could evoke the visual excitement, beauty, and energy of a video game yet is universally accessible and usable to anyone without additional applications.

Learn more about what you can do to give your customers the best online shopping experience and generate higher profits this Wednesday 1pm Eastern/10am Pacific with Online Marketing with RSS Ray.

Web Award Programs More Than Just Fame and Glory

Wednesday, May 23rd, 2007

Written by: William Rice, President of Web Marketing Association (www.webaward.org)

We all love recognition. It’s human nature to crave affirmation on a job well done. Being recognized for the work we do makes us work harder to maintain a high level of excellence and hopefully be recognized once again. That is one reason why so many brand marketers enter their work into advertising and Web site award programs.

One such award program that recognizes outstanding Web site development in 96 industries is the Web Marketing Association’s WebAward competition. For more than a decade, the WebAwards has helped set the standard of excellence for web site development and helped marketers increase brand exposure and drive site traffic.

The WebAwards is different that most other advertising and marketing award programs.
Each entry is viewed by the expert panel of judges, not just a handful of “big name” nominees that are selected in a back room. Participants receive both a great marketing opportunity if they win and everyone receives valuable feedback from the judges on each entry.

What really sets the WebAwards apart from other Web site award programs is the transparency of the program. The Web Marketing Association lets you know exactly what will be judged and your scores on each criteria.

Here’s what the WebAward judges are looking for in a successful Website:

Design – Most of us judge the book by its cover and the same goes for Web sites. If a site looks old and unsophisticated, the site will loose much of its credibility. If the design is current and up to date, then the user will be more likely to dive into the information.

Content – “Content is king” has been the mantra of most award winning Web sites. People go to Web sites for the content and if the content is missing from your site, you can bet that they’ll find it elsewhere, most likely on you competitor’s website.

Innovation – Sometimes called the “wow” factor, innovation is probably the most difficult to achieve. As soon as everyone realizes what is on your site and copies it, you have lost the innovative edge and have to come up with something new again.

Technology – Use of technology can significantly impact a Web site’s usefulness and ability to deliver its content. If a site uses too much technology, users may have to work harder to get what they are looking for. On the other hand, effective use of emerging technology can enhance the user experience by adding to the sense of innovation and “coolness”.

Interactivity – Some Web sites are designed only to supply information. Other sites use calculators or tools to take the data a user supplies and extrapolate it into useful information or employ games to improve the online experience.

Copywriting – Thousands of dollars are spent designing a site and programming a site and all too often the words used are confusing or inadequate to convey the proper meaning. However, the best sites are well written and proofread to eliminate typos.

Ease of use – In the early days, some of the “coolest” sites also were impossible to navigate. Today web sites are much better at letting the user know where they are in the site and how to find the information you are looking for. On the best Web sites, you can get to any other content on the site in three “clicks” or less.

As a participant in the WebAwards program, you receive scores on each of these criteria and your scores are benchmarked against the industry average and the overall WebAward average. In addition, many judges leave valuable comments on what they liked or disliked when reviewing the site. This can provide insight into what changes can be made in the future.

The deadline for entering the 2007 WebAwards is May 31st. The Web site is located at www.webaward.org

Award Winning Websites and the Web Marketing Association

Monday, May 7th, 2007

William RiceThis week on the Online Marketing with RSS Ray is William Rice, president of the Web Marketing Association and a founder of the annual Web Award competition. The Web Marketing Association (WMA) was founded in 1997 to help set a high standard for Internet marketing and web development. It’s made up of volunteers in marketing, advertising, public relations and web design professionals from around the world who share a passion for improving the quality of advertising, marketing and web site development on the Internet.

What’s the difference between a good website and a great website? As an internet marketing professional, learn what you should strive for with your website marketing and design efforts this Wednesday May 9, 10 am Pacific/1 pm Eastern on Online Marketing with RSS Ray.

Special Offer from Rick Raddatz

Friday, February 2nd, 2007

On this Wednesday’s show, Rick Raddatz made a fantastic special offer to every RSS Ray listener.

Here’s what Rick offered:

“The special offer is very simple… it’s basically “buy one get two free”. Just sign up for the trial-membership of our three products… if you like the product email support@instantaudio.com and tell my support team you want the RSSRAY special. You’ll get all THREE products for the price of one — $359.”

Here’s the link where you can sign up: MarketingMakeoverGenerator.Com

Implementing Technology with Matthew Moran

Monday, September 25th, 2006

Matthew Moran

Every company knows that to survive in today’s world, technology is crucial. What most companies don’t know is how much money they are wasting by not using technology correctly. From automating processes to starting new projects, implementing new technology is a difficult task that needs an experienced hand. Fortunately RSS Ray found just the right person for the job.

Online Marketing with RSS Ray is very pleased to interview Matthew Moran, expert business and technology consultant and the author of the new book The I.T. Career Builder’s Toolkit, on the show this Wednesday at 10:00 AM PDT. Matt will be discussing how to not waste money on technology and the steps you need to take before using any new technology.

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About Our Radio Show

Online Marketing with RSS Ray is a weekly radio program about internet marketing best practices. It is carried live on wsRadio.com, the internet's leading talk station with more than 3 million listeners. You can listen live Wednesdays at 1pm Eastern/10am Pacific or get free podcast versions of the show.

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