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Posts Tagged ‘live chat comparisons’

Live Chat Company Comparison Study

Saturday, October 11th, 2008

Many online marketers have realized the tremendous value in conversion improvements and customer satisfaction by offering site visitors live chat services.

A new study was done recently doing side by side comparisons of 6 different live chat solution providers. Companies were compared by features sets, flexibility/customization, availability/reliability, price, analytics, reporting and more.

Companies compared in the study include BoldChat, InstantService, LivePerson, Talisma, Velaro, and WhosOn.

You may find the study useful to you in selecting a live chat provider. Check out the study details at http://www.livechatcomparison.com/.

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Posted in About the Show, Conversion Rate Improvements, Customer Relationship Management (CRM) | 5 Comments »

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