Archive for the ‘Customer Relationship Management (CRM)’ Category
Hey SpyFu, Why Can’t You Respond To Your Customers?
Friday, June 5, 2009 11:07
Why customer service is important; a lesson that SpyFu desperately needs to learn.
What is it about some companies that make them think that they can post up an inferior…
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Trends in Your Small Business You Can’t Afford to Ignore in 2009
Wednesday, May 13, 2009 8:28
Editor-in-Chief of Small Business Trends, Anita Campbell, discusses the top trends that are shaping small business in 2009.
Every year I come up with lists of trends that are…
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Revealing the Value of Loyalty Programs
Wednesday, March 18, 2009 8:00
Matt Wisk, president of MyPoints, offers 6 tips on leveraging your brand and targeting the consumer for the best return on your investment.
The internet boom in the early 90’s…
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eBay eCommerce and Digital Body Language
Monday, March 2, 2009 9:40
Last week on Online Marketing with RSS Ray:
RSS Ray interviews Jen Cano, VP of Education, Hammertap, LLC.
What You’ll Learn:
How to find products that are in…
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Understanding Digital Body Language
Wednesday, February 25, 2009 8:00
Steven Woods, CTO of Eloqua, explains key concepts from his new book Digital Body Language.
In today’s digital age, the behavior of prospective buyers – the way they identify, understand,…
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Learn to Read the Digital Body Language of Your Customers
Tuesday, February 24, 2009 8:00
Online Marketing with RSS Ray and RSSRay.com announces a new episode that you do not want to miss.
Show Date: February 25, 2009 at 6 pm Eastern, 3…
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Crowdsourcing and What It Means to Your Business
Monday, January 12, 2009 8:00
This week on Online Marketing with RSS Ray:
RSS Ray interviews Jeff Howe, the contributing editor at Wired Magazine.
What You’ll Learn in Segment One:
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Protect Your Corporate Brand Online
Tuesday, December 16, 2008 8:00
Online Marketing with RSS Ray and RSSRay.com announces a new episode that you do not want to miss.
Show Date: December 17th, 2008 at 6 pm Eastern, 3…
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Tips to Cut out Customer Criticism
Friday, November 28, 2008 8:00
Kelly Kilpatrick offers some helpful tips on how to positively influence your customers and avoid negative publicity online.
There’s a lot to be said about the state of affairs of…
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Live Chat Company Comparison Study
Saturday, October 11, 2008 8:00
Many online marketers have realized the tremendous value in conversion improvements and customer satisfaction by offering site visitors live chat services.
A new study was done recently doing side by…
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Turning Browsers into Buyers
Monday, September 22, 2008 10:00
Brian Deagan, CEO of Knotice wants you to start increasing your conversion rates. In this exclusive article he wrote for RSS Ray, Brian explains how companies can use integrated…
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The Personalized World of Marketing & Merchandising
Thursday, August 28, 2008 8:00
Can you use personalized recommendations to automatically create the “perfect salesman” for your website? Yesterday’s guest David Selinger from richrelevance thinks you can. Check out this interesting take…
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Retailers See Huge Conversion Rate Improvements Using Live Chat
Tuesday, August 26, 2008 10:00
By: Dale Knauss, Show Producer
Want to know the secret behind retail giant CompUSA’s ten-fold increase in online conversion rates? How about the methods that internet retailers such as…
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Engagement as the measure in social media
Wednesday, June 4, 2008 14:17
The key marketing metric is customer engagement and social media expert and radio show guest Dan Neely, CEO of Networked Insights tells us all about it.
People have always…
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How To Stop Receiving Catalog And Pre-Approved Credit Offers
Wednesday, May 14, 2008 6:23
It’s been estimated that nearly 40% of a solid mass in landfills is from catalogs and pre-approved credit offers.
The Consumer Research Institute estimates you’ll save up to 70…
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Learn And Follow The Basics Of Quality Client Care
Monday, April 28, 2008 16:47
Why do we use the term ‘client’ instead of customer? There is a big difference in the meaning of those two words; they are not interchangeable. A customer is someone…
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You Too Can Create Addicted Customers
Wednesday, January 9, 2008 7:31
How do you get customers hooked on your company? The answer begins with the psychological principles that underlie compelling customer experiences.
Join RSS Ray today as he speaks with
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